Науковий вісник НГУ

Total: One result found.

Search for:
Search Only:

1. Performance analysis in a call center with calls’ abandonment and optional feedback
(Information technologies, systems analysis and administration)
... Voice Response Units (IVRU) become widely used in call centers. This research investigated two kinds of call problems (abandonment and optional feedback) and the role of the service channel (servers and ...
Created on 06 November 2015

Visitors

7351398
Today
This Month
All days
673
40901
7351398

Guest Book

If you have questions, comments or suggestions, you can write them in our "Guest Book"

Registration data

ISSN (print) 2071-2227,
ISSN (online) 2223-2362.
Journal was registered by Ministry of Justice of Ukraine.
Registration number КВ No.17742-6592PR dated April 27, 2011.

Contacts

D.Yavornytskyi ave.,19, pavilion 3, room 24-а, Dnipro, 49005
Tel.: +38 (056) 746 32 79.
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
You are here: Home
Copyright © 2024 Науковий вісник НГУ. All Rights Reserved. Designed by JoomlArt.com. Joomla! is Free Software released under the GNU General Public License.