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1. Performance analysis in a call center with calls’ abandonment and optional feedback
(Information technologies, systems analysis and administration)
... We discussed a partial closing rule, call abandonment and feedback in the center. The research on this aspect has not been found at present. Practical value. We have also considered the fact that ...
Created on 06 November 2015

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Registration data

ISSN (print) 2071-2227,
ISSN (online) 2223-2362.
Journal was registered by Ministry of Justice of Ukraine.
Registration number КВ No.17742-6592PR dated April 27, 2011.

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