Науковий вісник НГУ

Digital competence of public servants in the context of developing a digital service-oriented state

• 
• 

User Rating:  / 2

PoorBest 

Details

Category: Content №3 2025

Last Updated on 26 June 2025

Published on 26 June 2025

Hits: 4246

Authors:

L.O.Matvejciuk*, orcid.org/0000-0002-2989-6002, Leonid Yuzkov Khmelnytskyi University of Management and Law, Khmelnytskyi, Ukraine, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

P.V.Polovyi, orcid.org/0009-0008-2511-0552, Regional Military Administration, Chernivtsi, Ukraine

* Corresponding author e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

повний текст / full article

Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu. 2025, (3): 221 - 228

https://doi.org/10.33271/nvngu/2025-3/221

Abstract:

Purpose. Generalization of the theoretical and applied aspects of the development of civil servants’ digital competence in the process of building a digital service state, research on the results of the digitalization processes in the domestic sphere of public administration, justification of the need to form digital competence and determine its ways of development.

Methodology. The study uses a general scientific research methodology: analysis, systematization, synthesis, comparison, and generalization.

Findings. According to the results of the study, the following were established: 1) a number of conceptual and strategic documents approved by the government where digitalization is recognized as one of the priority areas of the national development; 2) existing organizational and legal provisions for the successful implementation of plans for building a digital state; 3) projects to create public digital platforms and tools have been implemented and continue to be implemented; 4) a range of training courses for public servants on the “Diia. Education” online platform and other educational portals, “CDTO Campus” national educational project 5) positive dynamics of digital literacy indicators of the population since 2019; 6) six Digital Competency Frameworks for different segments of the population and a project for civil servants; 7) a significant improvement in Ukraine’s positions in world rankings: EGDI 2024 ‒ 30 ^th place (+16) and EPI 2024 ‒ 1 ^st place (+57) among 193 countries, ODM 2024 ‒ 3 ^rd place (-1) among 35 European participating countries. The European strategic guidelines for the development of the public sector are analyzed: the priority area is digital services and digital markets; digital skills rank topmost on the agenda of European policy.

Originality. The scientific result consists in the substantiation and definition of the component of digital competence, i.e. digital etiquette of a public servant; recommendations for including professional digital skills in the mandatory job description for public service employees; use of specialized programs for the development of digital competence of the “Diia. Education” platform in the programs of advanced training and education of civil servants; proposals for amendments to the higher education standards at the bachelor’s and master’s levels in Specialty “281 Public Management and Administration” regarding the list of graduate competencies ‒ to include knowledge, skills, abilities that are inherent in the formation of digital competence of a graduate.

Practical value. Determined in applied proposals for the formation of digital competence of public servants

Keywords: digital competence, civil servants, digital service state, digitalization

References.

1. Nalyvajko, O. O. (2021). Digital competence: essence of the concept and dynamics of its development. Kompetentnisnyj pidkhid u vyschij shkoli: teoriia ta praktyka. Kharkivskyi Natsionalnyi Universytet imeni V. N. Karazina. 40-65.

2. Sikora, Y., Ivanova, S., & Kil’chenko, A. (2024). Development of digital competence of researchers’ using open education and scientific information systems: domestic experience. Osvita. Innovatyka. Praktyka, 12(5), 73-79. https://doi.org/10.31110/2616-650X-vol12i5-011

3. Spirin, O. M., & Ovcharuk, O. V. (2021). Digital competence: Entsyklopediia osvity. Nats. akad. ped. nauk Ukrainy: 2- he vyd., dopov. ta pererob. Kyiv: Yurinkom Inter, 1095-1096.

4. Kujbida, V. S., Petroie, O. M., Fedulova, L. I., & Androschuk, H. O. (2019). Digital competences as a condition for the formation of the quality of human capital: analit. zap. Kyiv: NADU.

5. Ferrari, A. (2012). Digital Competence in Practice: An Analysis of Frameworks. Luxemburg: IPTS-JRC. https://doi.org/10.2791/82116

6. Verkhovna Rada of Ukraine (2021). The concept of digital competence development. Order of the Cabinet of Ministers of Ukraine of 3 March 2021, No. 167-p. Retrieved from https://zakon.rada.gov.ua/laws/show/167-2021-%D1%80#Text

7. Matvejchuk, L. O., & Pol’ovyj, P. V. (2022). Digital competence of public servants: theoretical plane: Vcheni zapysky Tavrijs’koho natsional’noho universytetu imeni V. I. Vernads’koho. Seriia: Publichne upravlinnia ta administruvannia, 33(72), 2.

8. Spivak, M. V., & Dubina, O. M. (2024). Digital competences of civil servants in the context of the development of a digital society and the identification of cyber threats. Kyivskyi chasopys prava, (3), 184-190.

9. Kopniak, K., & Pokynchereda, V. (2021). Formation of digital competence of civil servants in the process of professional training, Derzhavne upravlinnya: udoskonalennya ta rozvytok, 10.

10.      Harkavyi, I. B., & Fediunin, M. Yu. (2024). Problems of developing the digital competence of civil servants in the context of a full-scale war in Ukraine. Pravo ta derzhavne upravlinnia, (4), 149-153.

11.      CDTO Campus. Programs (n.d.). Retrieved from https://www.cdto-campus.com/ua/programs

12.      Ministry of Digital Transformation of Ukraine (2023). Research on digital literacy in Ukraine. Retrieved from https://osvita.diia.gov.ua/uploads/1/8864-presentation_ua_2023.pdf

13.      E-Government Surveys (2024). Accelerating Digital Transformation for Sustainable Development. United Nations: Department of Economic and Social Affairs. New York. Retrieved from
https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2024

14.      E-Government Survey (2012). E-Government for the People. United Nations: Department of Economic and Social Affairs. New York. https://doi.org/10.18356/b1052762-en

15.      E-Government Survey (2017). E-Government in Support of Sustainable Development. United Nations: Department of Economic and Social Affairs. New York. https://doi.org/10.18356/d719b252-en

16.      E-Government Surveys (2020). Digital Government in the Decade of Action for Sustainable Development. United Nations: Department of Economic and Social Affairs. New York. Retrieved from
https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2020

17.      E-Government Survey (2014). E-Government for the future we want. United Nations: Department of Economic and Social Affairs. New York. https://doi.org/10.18356/73688f37-en

18.      E-Government Survey (2018). Gearing E-Government to support transformation towards sustainable and resilient societies. United Nations: Department of Economic and Social Affairs. New York.
https://doi.org/10.18356/d54b9179-en

19.      E-Government Surveys (2022). The Future of Digital Government. United Nations: Department of Economic and Social Affairs. New York. https://doi.org/10.18356/9789210019446

20.      UN E-Government Knowledgebase (2024). Ukraine. EGDI Historical. Retrieved from https://publicadministration.un.org/egovkb/en-us/Data/Country-Information/id/180-Ukraine

21.      Open Data Maturity (2024). European Union. Retrieved from https://data.europa.eu/en/publications/open-data-maturity

22.      Principles of effective governance for sustainable development. Department of Economic and Social Affairs. United Nations (n.d.).

23.      The Digital Services Act. European Union (2024). Retrieved from https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/europe-fit-digital-age/digital-services-act_en

24.      Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens ‒ With new examples of knowledge, skills and attitudes. Luxembourg: EUR 31006 EN, Publications Office of the European Union. https://doi.org/10.2760/115376

25.      European Commission (2020). Digital Education Action Plan 2021-2027. Retrieved from https://education.ec.europa.eu/focus-topics/digital-education/action-plan//

26.      Ministry of Digital Transformation of Ukraine (2023). Digital Competence Framework for Ukrainian Citizens DigCompUA 2.2. Retrieved from https://osvita.diia.gov.ua/uploads/1/7451-ramka_cifrovoi_kompetentnosti.pdf

27.      Ministry of Digital Transformation of Ukraine (2021). Digital Competence Framework for Civil Servants of Ukraine. Project. Retrieved from https://osvita.diia.gov.ua/uploads/0/2902-2619_ramka_derzsluzbovci_3_compressed.pdf

• < Prev
• Next >